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RETURNS AND EXCHANGES

We want you to love your Endless Hair Extensions and we find that we have a very low return rate, however, if you are unhappy with your purchase, we accept returns and exchanges within 60 days on all extensions that have not been worn or tampered with. Email us at [email protected] to initiate your return. The 60 day period starts on the date you receive your hair extensions.

All customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option because Endless Hair Extensions will not be responsible for lost returns. Please indicate “RETURN, NO DUTIES” on the package, otherwise, the package may be returned back to you. Note that you must contact us prior to sending your return to obtain an RMA and that refunds for merchandise returned without contacting us cannot be guaranteed.

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not altered. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Note: most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

You may contact us at [email protected] for any further questions or concerns. We are available 24/7 and would be happy to assist you!

May I Return or Exchange My Endless Hair Extensions?

Yes! We are happy to accept your set back for an exchange or refund within 60 days, as long as they haven’t been worn or altered or installed. Please read our Return Policy and then e-mail [email protected] when you are ready to proceed with your return or exchange. You must contact us prior to sending your return to obtain an RMA number and confirmation of such a return or exchange. Please note that refunds for extensions returned without contacting us cannot be guaranteed.

Do I Have To Pay For The Shipping Of My Return or Exchange?

Yes, customers wishing to return or exchange their extensions will be responsible for all return shipping costs. We recommend that you send your return with a tracking option because Endless Hair Extensions will not be responsible for lost packages. Note: please indicate “RETURN, NO DUTIES” on the package, otherwise the package may be returned to you.

When Will I Receive My Exchange?

We will send you the different extension(s) after we have received, inspected and confirmed that the returned hair extension(s) were not worn or altered. All customers must contact us after sending the package back and provide us with the tracking information of the set being sent back, in order for us to place the order for your exchange. It takes 1 business day to process all orders from the moment we place it in our system. US orders take 3-5 business days to be delivered with standard free shipping, and international orders may take anywhere from 6-20 business days. For more shipping details, please click here.

When Will I Receive My Refund?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not worn or altered. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Note: most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

How Do I Initiate A Return or Exchange?

We’re sorry to hear your Endless Hair Extensions were not a good match! In order to initiate a return or exchange, please e-mail [email protected] with your order number and the following information, and we’ll be happy to provide you with our return address and an RMA label if you qualify for a return. 1. Please read about our refund policy here or our exchange policy here. 2. By purchasing our product(s), you by default agree to our refund/exchange policy and guarantee that the item has not been worn or altered. Please e-mail us and copy/paste the following statement: “I, (insert your full name), agree to the Endless Hair Extensions refund/exchange policy and understand if Endless Hair Extensions finds that the item has been worn or altered, I will not receive a refund, and I will have to pay the needed shipping fees in order to get my worn or altered item back.” Also, if you have any feedback as to why you are returning your set – we’d love to hear it! Customer feedback is what helps our company learn and grow.

When Is The Return or Exchange Period?

We will provide a full refund or exchange on unworn and unaltered hair extensions within 60 days of the date that you receive your Endless Hair Extensions.

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We would love to hear from you! Please contact us with any question or concerns and we will respond within 24 hours.